Shipping policy

Last updated: 23 September 2026

This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Buck & Trail Outfitters Ltd website.

1. Order Processing Times

Orders are typically processed within 1–2 working days (Monday–Friday, excluding bank holidays). During peak periods, processing times may extend. If we anticipate any significant delay, we will contact you directly.

2. Delivery Services & Rates

We ship using trusted UK couriers including DPD, UPS, DHL, Evri, FedEx and Royal Mail where appropriate.

Delivery charges are calculated at checkout based on:

Delivery location
Parcel weight and size
Service level selected

Courier services are subject to VAT, which is applied at checkout.

3. Estimated Delivery Times

Estimated delivery windows:

UK Mainland: 1–3 working days
Scottish Highlands & Islands: 2–5 working days
Northern Ireland: 2–4 working days

These timeframes are provided by the courier and may vary due to weather, seasonal demand, or operational delays.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your parcel’s progress directly with the courier.

5. Delivery Address Requirements

Please ensure all delivery details are accurate and complete.

Buck & Trail Outfitters Ltd is not responsible for:

Delays caused by incorrect or incomplete addresses
Parcels returned due to failed delivery attempts
Additional charges incurred for re‑delivery

If a parcel is returned to us, we will contact you to arrange re‑shipment (additional fees may apply).

6. Missed Deliveries & Safe Place Instructions

Couriers may leave parcels:

With a neighbour
In a designated safe place
At a local depot for collection

By placing an order, you accept responsibility for parcels left in your chosen safe place. We are not liable for loss or damage resulting from safe‑place instructions.